Do you want to talk to someone about domestic abuse?
Contact the Somerset Domestic Abuse Support helpline: 0800 69 49 999

Or email the Somerset Integrated Domestic Abuse Service
General Enquiries: heretohelp@knightstone.co.uk Referrals: here.tohelp@knightstone.cjsm.net

Opening Hours - 8am to 8pm Monday to Friday and 9am to 1pm Saturday/Sunday. 

If you or someone you know is in immediate danger, please always call the Police on 999.

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Cover your tracks

If you are worried about someone potentially finding out that you have visited this website, please read the following safety information.
 

How can an abuser discover your internet activities?

As a general rule, all internet browsers will save certain information as you browse the internet. This includes images from the websites you visit, information entered into search engine websites and also a history (trail) of every individual site that you have visited.
 
To minimise the chances of somebody finding out about your internet activities, you can clear this saved information from your computer. If you know what internet browser you are using, please skip to the relevant instructions below. If you do not know this information, click on the 'Help' option situated on the toolbar at the top of this browser window. From here, a drop down menu will appear and the last entry will say About Internet Explorer, About Mozilla Firefox, or something similar. The entry refers to which browser type you are using; you should then refer to the relevant instructions below.
 
  • Internet Explorer
    Click on the Tools menu and select Internet Options. On the General page, under Temporary Internet Files, click on Delete Cookies and then OK. Click on Delete Files, put a tick in the box labeled Delete all offline content and click OK. Under History, click on Clear History and then OK. Now look at the top of the window and click on the Content tab, select AutoComplete and finally, Clear Forms.
  • Firefox/Netscape
    Click on Tools and then Options, then click on Privacy. Click on the Clear button next to Cache and Saved Form Information.
  • Opera
    Click on Tools and then Preferences. Click on the Advanced tab and then the History section on the left-hand side. Click the two Clear buttons and the Empty Now button.

Deleting Your Browsing History

Internet browsers also keep a record of all the web pages you visit. This is known as a 'history' or 'trail'. To delete history for Internet Explorer and Netscape/Firefox, hold down the Ctrl key on the keyboard, then press the H key (Crtl, Alt and H for Opera). Find any entries that say www.somersetsurvivors.org.uk or www.somerset.gov.uk, right click and then choose Delete.
 

E-mail

If somebody sends you threatening or harassing email messages, these can be printed and saved as evidence of such abuse. Any emails that you have previously sent should be stored in your 'Sent Items' folder.

If you started an email but didn't finish it, you may find it in your 'Drafts' folder. If you reply to any email, the original message will probably be in the body of the message; print and delete the email if you don't want anyone to see your original message.

When you delete an item in any email program (Outlook Express, Outlook, AOL, etc.) it normally does not permanently delete the item; instead, it moves the item to a folder called 'Deleted Items'. You have to then delete these items separately. To do this, right-click on the email items within the 'Deleted Items' folder and choose the option to 'Delete', 'Permanently Delete', or similar.
 

Toolbars

Toolbars in your internet browser, such as Google, AOL and Yahoo, keep a record of the search words you have typed into the toolbar search box. In order to erase all the search words you have typed in, you will need to check the individual instructions for each type of toolbar. For example, for the Google toolbar all you need to do is click on the Google icon, and choose "Clear Search History".
 

General Security

If you do not use a password to log onto your computer, another person may well be able to access your email and track your internet usage. The safest way to find information on the internet would be at a local library, a friend's house or at work.
 
All of the above information may not completely hide your tracks. Many browser types have features that display recently visited sites. The safest way to find information on the internet would be at a local library, a friend's house or at work.
Helping to Keep You Safe